PRELIMINARY INVESTIGATIONS
REASONS FOR SYSTEMS REQUEST Improve Service Systems requests often are aimed at improving service to customers or users within the company so that users can, in turn, provide valuable services to increase customer satisfaction. Better Performance The current system might not meet performance requirements or be unable to support company growth. Performance limitation also results when a system that was designed for a specific hardware configuration becomes obsolete when new hardware is introduced. More Information The system might produce information that is insufficient, incomplete, or unable to support the company’s changing information needs. In the face of intense competition and rapid product development cycles, managers need best possible information to make major decisions on planning, designing, and marketing new products and services. Stronger controls A system must have effective controls to ensure that data is accurate and sec...